While website sources provide a vast array of knowledge for your chatbot, static sources serve as a custom-tailored information repository, focusing on specifics you want your bot to know. Let's delve into the nuances of static sources and how they enhance your chatbot's capabilities.

What Are Static Sources?

Static sources are manually inputted text sources, curated to enrich your bot's knowledge on specific subjects. This content might not be a part of your website but is crucial for ensuring your bot can answer user queries accurately and comprehensively.

When to Opt for Static Sources?

Addressing Unanswered Queries:

Your bot might encounter questions from users that it can't answer based on the existing website content.

While the ideal solution is to include answers to these queries directly on your website (this can be beneficial for SEO and user experience), there might be instances where you don't want to make such additions to your site.

In these cases, creating a static source fills the knowledge gap, ensuring the bot can answer the query during subsequent interactions.

Efficiency in Information Segregation:

While a single static source can technically encompass a vast amount of information, it's generally more efficient to segment the content.

Dividing information into multiple static sources, perhaps one per distinct question or topic, allows your bot to quickly pinpoint relevant data, leading to faster and more accurate responses.

Advantages of Static Sources

• Flexibility: Static sources offer the liberty to tailor content precisely to your bot's needs, without altering your website.
• Control: You have complete control over the content, ensuring that the bot has access to specific, curated knowledge.
• Efficiency: By segmenting information, the bot can retrieve answers swiftly, improving the user experience.

Questions and support

For further assistance or inquiries about static sources, ask the getchat Bot or feel free to contact our support team.